Sniksah Technologies is committed to protecting your privacy. This policy explains what
personal information we collect when you use sniksah3d.com, how we use it,
and your rights under the New Zealand Privacy Act 2020.
1. Information We Collect
When you place an order or create an account, we may collect:
- Identity & contact data: name, email address, phone number.
- Delivery data: shipping address and any delivery instructions.
- Order history: products purchased, order value, and transaction dates.
- Payment data: payments are processed by Stripe or PayPal. We never store your card number, CVV, or full payment credentials on our servers.
- Usage data: pages visited, browser type, and device information collected via standard web server logs and cookies.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders, including arranging shipment and sending tracking information.
- Send order confirmations, invoices, and customer service communications.
- Respond to enquiries and support requests.
- Improve the website, product range, and customer experience.
- Comply with legal and regulatory obligations.
We do not use your personal information for automated decision-making or profiling, and
we do not send marketing emails without your explicit consent.
3. Data Storage & Security
Your data is stored on secure servers. We implement industry-standard technical and
organisational measures to protect your information against unauthorised access, loss,
or disclosure.
- We never sell, rent, or trade your personal information to third parties.
- We share information only with service providers necessary to operate our business (e.g., shipping carriers via EasyPost, payment processors Stripe/PayPal) and only to the extent required to deliver those services.
- All third-party partners are required to handle your data in accordance with applicable privacy laws.
- We retain your order data for up to 7 years for accounting and legal compliance purposes.
4. Cookies
We use a minimal set of cookies to make the site function correctly:
- Session cookies: used to maintain your shopping cart and login state during your visit. These expire when you close your browser.
- Preference cookies: used to remember settings such as your selected currency.
We do not use advertising, tracking, or third-party analytics cookies. You can disable
cookies in your browser settings, but this may affect site functionality.
5. Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
- Access the personal information we hold about you.
- Correct any personal information that is inaccurate or incomplete.
- Request deletion of your personal information, subject to any legal retention requirements.
- Withdraw consent to any processing based on your consent, at any time.
- Complain to the New Zealand Privacy Commissioner if you believe we have breached your privacy rights.
To exercise any of these rights, please contact us. We will
respond within 20 working days as required by the Privacy Act 2020.
6. Contact for Privacy Requests
For any privacy-related questions, requests, or complaints, please use our
contact page. We take all privacy enquiries seriously and
will acknowledge your request promptly.
Last updated: April 2025